FAQ

 

How can I contact Theraak?

Through email where Dani, customer service manager, will be happy to assist you!

What payment methods do you accept?

We accept all major credit cards and PayPal payments.

SHIPPING

How long will it take to receive my order?

Once you have placed your order, please allow 2-3 business days to process your orders. After that, it will take 12 - 25 business days for delivery .

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RETURNS

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well the reason for your return..

 

What if the item(s) I received is defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refund will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the refunded item or cancellation request. Please contact the card-issuing bank with questions about when the credits will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.